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SHIPPING & DELIVERY POLICY

Last updated October 05, 2023


Thank you for choosing Motoris.com for your online shopping needs. We want to ensure that your shopping experience with us is as smooth and convenient as possible. Please review our Shipping and Delivery Policy to understand how we handle the delivery of your orders.

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.motoris.com/terms-and-conditions.


Delivery Coverage

Motoris offers delivery of goods across the United States and Canada. We are pleased to offer FREE delivery on most items. However, please note that free delivery does not apply to the following:
  1. Oversized Items: Some products may be too large or heavy to qualify for free shipping. You will be notified at or before the checkout process if your order includes oversized items.
  2. Shipments to Alaska or Hawaii: Deliveries to Alaska and Hawaii may not qualify for free shipping. Additional shipping charges may apply, and you will be informed during the checkout process.

Order Processing Time

Orders placed on Motoris.com are normally processed within 1-2 business days. Once your order has been processed, you will receive a confirmation email with details about your shipment, including tracking information.


Shipping Options

At checkout, you will have the opportunity to select from multiple shipping options to choose the one that best fits your needs. These options may include standard shipping, expedited shipping, and more. Please review the estimated delivery times associated with each shipping method to make an informed choice.


Delivery Times

All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). Estimated delivery dates will be available on the checkout page. The email you received confirming your shipment contains a link to tracking.

Delivery times may vary depending on a variety of factors, including but not limited to:

  1. Weather: Adverse weather conditions can sometimes lead to delays in delivery. We appreciate your understanding in such situations, and we are continually working with our courier partners to minimize disruptions.
  2. Warehouse Availability: Availability of products in our warehouses can impact delivery times. We strive to keep our inventory well-stocked to ensure timely delivery.
  3. Shipping Address: The accuracy of the shipping address provided during checkout is crucial for a successful delivery. Please double-check your address to avoid potential delays.
  4. Geographic Limitations: Some remote or hard-to-reach areas may have longer delivery times due to geographic limitations.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery and receive real-time updates on its status. Registered Users can also login to their account and track orders from their account page.


QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.motoris.com/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: info@motoris.ca