On the Motoris home page, simply click on the “Sign In” icon on the top right of the page. Next, click on “Register Account” and follow the prompts to register an account.
There are 2 methods for changing your account password. Click on the “Sign In” icon. From the drop-down menu, choose “sign in” and then “Forgot Password?” You’ll receive an email with a link for resetting your password. After signing in to your Motoris Account, you’ll be directed to your account page. From here you can click on the “My Account Settings” tab and navigate to the “Account Information” section. Enter your old password and create a new one. Save changes.
After Signing in, go the “My Account Settings” tab on your account page. From here, navigate to the “Account Information” section. Here, you can change your email address or enter a new one. Save changes once you’re done.
After signing into your account, navigate to the “Account Information” section under the “My Account Settings” tab. Here, you can choose to deactivate your account.
Be sure to state the reason for deactivating your account.
Remember that a deactivated account cannot be restored. To place an order in our online shop, please register again or order in Guest mode.
You can easily change your shipping/billing address my singing into your Motoris account. Once signed in, navigate to the “My Account Settings” tab and view/change your addresses under the “My Addresses” section.
At checkout, you can also choose saved shipping/billing addresses, or enter a new one.
While shopping, you can add products to a compare list. This allows you to view products side by side and compare specifications. You can add up to 5 items to the compare list.
After signing into your account, navigate to the “Compare Products” tab on your account page. Here, you’ll see all products that you’ve added to the compare list, as well as be able to remove items, add them to your Wishlist, and add them to your cart.
This section of your account page provides a breakdown of all transactions on your Motoris account. You’ll see all orders, returns, bonuses, and payments that have been made through Motoris.
After signing into your account, navigate to the “My Account Statment” tab on your account page.
After signing in, you’ll also be able to see your account balance at the top of the account page.
Funds in your account can be used to pay for part of an order.
The funds can be kept in the deposit account for an unlimited amount of time. This allows you to pay for your next purchase in our online shop quickly and more conveniently. Please note that it is not possible to deliberately top up funds in the deposit account. You cannot transfer more funds to your account to increase the balance, as this is only done when refunds and bonuses are issued, etc.
Your Motoris deposit account is a virtual account. Funds are credited to it from previous order balances, refunds, and bonuses.
Your Motoris deposit account allows quick crediting and convenient tracking of personal funds.
The funds in your Motoris account can be used to pay for a new order at any time.
When you cancel or return an order that was paid for using your deposit account, three refund options are available:
- back to the deposit account.
- via the method that was used to pay for the previous order.
- to the bank account specified in your personal account.
No. The deposit account only contains funds left from previous orders, refunds, and bonuses.
No. There is no limit for a deposit account balance.
Funds in the deposit account can be kept indefinitely.
This can be done at any time. To withdraw money, contact customer service via chat or email info@motoris.ca
Funds earned through bonuses cannot be withdrawn from your Motoris account.
I ordered a product from MOTORIS through a third-party marketplace (eBay, Amazon, etc.). Can I get refunded to my deposit account in case of order cancellation or return?
Account funds can only be used to pay for the goods in your order. Please note that bonuses cannot be applied to the delivery costs or Safe Order fee
You can input your bank account information for the purposes of receiving refunds. This is optional for customers, and is not necessary to place orders or receive refunds.
You can input your bank information by signing into your account, navigating to the “Bank Details” section under the “My Account Settings” tab of your account page.
After signing into your account, navigate to the “My Garage” tab on your account page.
The “My Garage” section allows you to quickly shop for parts and accessories for your specific vehicle.
Here, you can view, add, edit and remove saved vehicles from your garage.
After signing into your account, navigate to the “My Orders” tab on your account page.
This section allows you to: · View past orders. · Download invoices. · View order information. · View order status. · Track orders. · Cancel/edit a current order if packing is not complete
After signing into your account, navigate to the “Returns” tab on your account page.
This section allows you to create, track and monitor returns for products purchased from Motoris.
After signing into your account, navigate to the "My Wishlist" tab on your account page. .
This section lists all products that you’ve chosen to add to your Wishlist. In addition, you can add these items to your cart, or remove them from your Wishlist.
Products can be added to your Wishlist by simply checking the "Heart" icon next to a product
Place an order and receive a bonus in your Motoris account. It’s that easy.
It's our way of saying "thank you" for choosing us for your online shopping needs. Here's what you can expect:
You’ll earn a bonus for every purchase of an item with a “Bonus” mark. These bonus amounts will be credited to your Motoris Account
Simply register an account with Motoris. Once registered, visit your account page to view our Bonus Account and other information
Yes, joining the Motoris Bonus Program is absolutely free. There are no hidden fees or subscription costs.
The Bonus amount will be credited 7 days after the order is completed. At checkout you’ll be able to see how much Bonus you’ve earned for a particular purchase. You can also check your Bonus balance by logging into your Motoris account.
- At checkout, you can choose to use your account balance for a purchase. The total will be reduced by the amount available.
- Simply select “Use My Funds” at checkout, and the balance available in your Motoris account will be deducted from the cart total.
- Make sure to login to your Motoris account when shopping to use and earn bonuses.
No, your bonuses don’t expire, so you can take your time to decide how you'd like to use them. Any updates to our Bonus Program can be found here.
Unfortunately, it’s not possible for us to offer a bonus on all items, such as low-priced and clearance items as well as items already on special. Make sure to look out for products marked “Bonus” to see which products are eligible.
- · Bonuses can only be used to pay for the goods in your order. Please note that bonuses cannot be applied to the delivery costs or Safe Order fee
- · Discount coupons are valid in combination with bonuses for the same order.
- If you return goods you earned a bonus on, the bonus you received for them will be deducted from your bonus balance
Absolutely! Simply add items to your cart and proceed to checkout. Here you can choose to continue as a guest.
We will need some details from you, such as your email and delivery address, to process the order. Once you have entered these details, you can proceed to order confirmation and payment.
Please make sure the email address is correct.
You will find all the order details in the email that will be sent to the email address you provided. If you register an account later, any orders you previously placed as a guest user will not appear in your order history.
| FEATURES | Motoris Account | Guest User |
|---|---|---|
| View order history | ✓ | - |
| Track an order | ✓ | ✓ |
| Manage your deposit account | ✓ | - |
| Save payment details | ✓ | - |
| Earning and Using Bonuses | ✓ | - |
| Using Discount Codes & Coupons | ✓ | ✓ |
| Requesting a return | ✓ | ✓ |
At Checkout, when confirm billing and shipping address, you’ll be given the option to enter Company details.
I never received a confirmation email after placing an order.Check your spam folder.
If you still can’t find your order confirmation email, contact us using the live chat feature. Please provide the contact details you entered when you placed your order.
I entered incorrect information at checkout.Get in touch with us using our live chat feature.
Make sure to contact us before the order has been packed.
If an order has been paid for and you’ve received confirmation, you can use the order number to track it’s progress.
Orders that are not packed can be cancelled.
Guest users can navigate to the order tracking page to view progress. If you want to cancel an order, you’ll see the option to cancel the order if it’s possible at that time.
Registered users can cancel an order from the Order Tracking page, or by singing into their account and navigating to the “My Orders” tab.
The money will be refunded by the same method that you used to pay for your order.
Important: customer service may ask for bank details even if the order has been paid for by a different method. This may happen if the refund period for the selected payment method has expired or for technical reasons.
The time it takes to process the refund depends on the payment method:
- PayPal and bank card refunds are carried out within 24 hours provided there are no technical issues. In cases of technical problems, the refund process may take 2-3 days.
The following payment methods are available at Motoris:
- PayPal
- Credit/debit card
Any charge made in error will be cancelled the next day if it happened outside of the customer support working hours. If for some unforeseen reason it has not been cancelled, we will cancel it as soon as we start processing the order. The money will be returned to the payment method of your choice.
Unfortunately, it’s impossible to choose a payment method that isn’t listed.
You can input your bank account information for the purposes of receiving refunds. This is optional for customers, and is not necessary to place orders or receive refunds.
You can input your bank information by signing into your account, navigating to the “Bank Details” section under the “My Account Settings” tab of your account page.
After signing into your account, navigate to the “My Garage” tab on your account page.
The “My Garage” section allows you to quickly shop for parts and accessories for your specific vehicle.
Here, you can view, add, edit and remove saved vehicles from your garage.
After signing into your account, navigate to the “My Orders” tab on your account page.
This section allows you to: · View past orders. · Download invoices. · View order information. · View order status. · Track orders. · Cancel/edit a current order if packing is not complete
After signing into your account, navigate to the “Returns” tab on your account page.
This section allows you to create, track and monitor returns for products purchased from Motoris.
After signing into your account, navigate to the "My Wishlist" tab on your account page. .
This section lists all products that you’ve chosen to add to your Wishlist. In addition, you can add these items to your cart, or remove them from your Wishlist.
Products can be added to your Wishlist by simply checking the "Heart" icon next to a product
Place an order and receive a bonus in your Motoris account. It’s that easy.
It's our way of saying "thank you" for choosing us for your online shopping needs. Here's what you can expect:
You’ll earn a bonus for every purchase of an item with a “Bonus” mark. These bonus amounts will be credited to your Motoris Account
Simply register an account with Motoris. Once registered, visit your account page to view our Bonus Account and other information
Yes, joining the Motoris Bonus Program is absolutely free. There are no hidden fees or subscription costs.
The Bonus amount will be credited 7 days after the order is completed. At checkout you’ll be able to see how much Bonus you’ve earned for a particular purchase. You can also check your Bonus balance by logging into your Motoris account.
- At checkout, you can choose to use your account balance for a purchase. The total will be reduced by the amount available.
- Simply select “Use My Funds” at checkout, and the balance available in your Motoris account will be deducted from the cart total.
- Make sure to login to your Motoris account when shopping to use and earn bonuses.
No, your bonuses don’t expire, so you can take your time to decide how you'd like to use them. Any updates to our Bonus Program can be found here.
Unfortunately, it’s not possible for us to offer a bonus on all items, such as low-priced and clearance items as well as items already on special. Make sure to look out for products marked “Bonus” to see which products are eligible.
- · Bonuses can only be used to pay for the goods in your order. Please note that bonuses cannot be applied to the delivery costs or Safe Order fee
- · Discount coupons are valid in combination with bonuses for the same order.
- If you return goods you earned a bonus on, the bonus you received for them will be deducted from your bonus balance
